Customer service

As a Customer Service team member at SASOM, you’ll support buyers and sellers across the platform through Zendesk and phone channels, ensuring every interaction is smooth, accurate, and solution-focused. From post-sales support to issue resolution, you’ll own cases end-to-end, coordinate with internal and external teams, and help maintain the high level of trust and experience that drives marketplace growth and customer retention. We’re looking for someone who communicates clearly, stays calm under pressure, and genuinely enjoys helping people. You should have at least 6 months of customer service experience, strong Thai communication skills with a good command of English, and confidence using everyday digital tools. The ideal candidate is detail-oriented, adaptable, and comfortable working in a fast-paced startup environment where customer feedback and continuous improvement matter.

• Provide customer support and product information via Zendesk (Non-Voice) and phone channels
• Handle customer complaints and resolve after-sales service issues professionally
• Coordinate with internal and external teams to ensure timely issue resolution
• Record and update customer service information accurately in the system
• Maintain service quality standards and deliver excellent customer experiences
• Support Customer Service operations and perform other assigned tasks
• Work 5 days per week during regular business hours (09:00 AM – 06:00 PM)

• Open to all genders
• Age between 21–30 years old
• Bachelor’s degree in any field
• At least 6 months of experience in Customer Service
• Proficient in basic computer skills and Microsoft Office programs (Word, Excel, PowerPoint), including internet usage
• Good command of spoken and written English
• Flexible, patient, detail-oriented, emotionally controlled, and able to work under pressure

• Social Security Fund
• Overtime pay in accordance with labor law
• Paid leave benefits including annual leave (7-10 days), personal leave (5 days), and sick leave (up to 30 days based on actual use)
• Unused annual leave can be converted into cash compensation in the following year
• Provident Fund (after probation)
• Annual health check-up and influenza vaccination (after probation)
• Group health insurance (OPD/IPD) (after probation)
• Accident insurance (after probation)
• Dental benefits (after probation)
• Annual salary adjustment based on company performance and individual performance
• Annual bonus based on company performance and individual performance
• Incentive program based on company performance and individual performance
• Annual company trip (subject to company performance)
• Annual training and development budget
• Employee discounts for SASOM products, free shipping, and birthday privileges
• Food, snacks, and beverages provided
• Weekly sports activity benefits
• Monthly massage benefit (once per month)
• Team and company parties/events
• Meal and transportation allowances for off-site work assignments